Privacy Policy

Last updated: October 2, 2026

1. Operator and contact

Prolixo Field is operated by ProlixoTech Inc. ProlixoTech Inc. also operates prolixotech.com.

Privacy Officer: Mathew Lee, Managing Director
Address: 2967 Skyridge Crt., Coquitlam, BC V3E 3M7, Canada
Email: prolixofield@prolixotech.com
Website: prolixotech.com

2. Website information

The current prolixotech.com site is primarily a static informational website. Its source does not include advertising or analytics scripts, and the contact form opens your email application instead of submitting the form to a ProlixoTech website server. Website hosting and delivery may still involve standard request information such as IP address, browser information, requested URL, time and security-related logs.

Some pages display illustrative images hosted by Unsplash. When those images load, the image provider may receive ordinary network request information under its own terms and privacy practices.

3. Information Prolixo Field may process

Prolixo Field may process account and business profile information; customer, worker and job information; job photos; device-reported location, location accuracy and capture-time information associated with photo evidence; estimates and invoices; signatures and approval records; receipts and expense records; notification tokens; subscription status; source IP address and User-Agent information associated with public-link security and abuse prevention; and other security and diagnostic information.

4. How information is used

ProlixoTech Inc. processes information as reasonably necessary to provide, maintain, secure and support Prolixo Field and the website, including job documentation, customer approvals, document delivery, synchronization, subscriptions, customer support, abuse prevention, fraud and security investigation, website delivery and compliance with applicable legal obligations.

5. Business and third-party information

Prolixo Field is designed for businesses and trade professionals. When a user enters information about customers, job sites, workers or other third parties, ProlixoTech Inc. processes that information only as reasonably necessary to provide and protect the service.

The Prolixo Field account holder is responsible for having appropriate authority to collect, enter, use and share third-party information through the service.

6. Photo evidence and device-reported location

When photo-evidence features are used and the required device permissions are granted, Prolixo Field may record device-reported location, reported location accuracy and capture-time information with a photo.

Location, accuracy and time information are device-reported and are not independently attested by ProlixoTech Inc.

7. Sharing and service providers

ProlixoTech Inc. does not sell personal information.

Information may be disclosed to authorized workspace members; customers or other recipients to whom a user intentionally sends a link or document; service providers acting for ProlixoTech Inc.; and authorities where disclosure is permitted or required by law.

Depending on the feature used, service providers include Vercel for website hosting and delivery; Supabase for authentication, databases, scheduled maintenance and file storage; SendGrid for service email; RevenueCat, Apple and Google for subscription processing; and Expo services for application delivery and notifications. The corporate website also uses illustrative images hosted by Unsplash, so a visitor's browser may connect directly to Unsplash when those images load. Each provider receives only the information reasonably necessary for the applicable service or content delivery.

8. Retention

ProlixoTech Inc. retains personal information and service data only for as long as reasonably necessary to provide Prolixo Field, protect the service, resolve legitimate disputes, and meet applicable legal obligations.

Original photo evidence is retained for 1 year under the Free plan. While Pro access remains active, original photo evidence is retained for up to 2 years. When Pro access ends, retained original photo evidence enters a 1-year post-Pro retention period. Pro access ends when the applicable paid entitlement actually expires, not merely when automatic renewal is turned off.

Users should download any photo evidence they need before the applicable retention period expires. When the applicable retention period ends, original photo evidence is automatically deleted. These photo-retention periods apply only while the Prolixo Field account continues to exist; permanent account deletion overrides the normal photo-retention schedule.

Public-link and edge-request security records are normally deleted after 90 days. Subscription and billing-provider operational webhook records are normally deleted after 400 days.

These operational records are maintained separately from ordinary account data and may therefore remain until the applicable 90-day or 400-day retention period expires after an account is deleted.

9. Permanent account deletion

You may permanently delete your Prolixo Field account at any time. Before deleting your account, download any records or other materials you wish to keep. You can begin deletion in Prolixo Field or through the public Delete account page.

When you confirm permanent account deletion, deletion begins immediately. ProlixoTech Inc. deletes personal information and account-associated service data under its control as soon as reasonably practicable. Depending on the account and workspace relationship, this may include profile information, business and customer records, jobs, photos, estimates, invoices, receipts, expense records, signatures, approvals, notification data and other account-associated service data.

Shared-workspace records that are not solely controlled by the deleting account may remain where they belong to the continuing workspace or another authorized account.

There is no guaranteed post-deletion download or recovery period. Permanent deletion cannot be undone.

Independent public-link and edge-request security records may remain until their normal 90-day retention period expires, and subscription or billing-provider operational webhook records may remain until their normal 400-day retention period expires.

10. Security and user choices

Prolixo Field uses technical and organizational safeguards intended to protect service data. Native authentication sessions and production local data are encrypted. On the web application, authentication is limited to the current browser-tab session. Public links expire and server-side access controls restrict customer and team access.

No system is completely secure. Users are responsible for protecting their devices and credentials. Users may decline camera, location or notification permissions, although features that depend on those permissions may not function.

11. Privacy rights

Subject to applicable law, you may request access to or correction of your personal information, ask questions about how it is handled, withdraw consent where withdrawal is legally available, request deletion, or make a privacy complaint.

12. Children

Prolixo Field is intended for business and professional use and is not directed to children.

13. Changes and contact

ProlixoTech Inc. may update this Privacy Policy as the website, product, service providers or legal requirements change. The date above indicates the latest revision.

Privacy questions and requests may be directed to Mathew Lee, Managing Director and Privacy Officer, at prolixofield@prolixotech.com or the address listed above.